Privacy Policy | Herbalmax

1. Introduction

Herbalmax (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you visit our website, interact with our marketing, or place an order for our products.

2. Information We Collect

We may collect the following types of information:

Contact details – name, mobile number, email address, shipping address.
Order information – products purchased, payment method (masked), order value and transaction date.
Technical data – IP address, device information, browser type, pages visited and time spent.
Communication data – messages, queries, feedback and support interactions.

3. How We Use Your Information

To process and deliver your orders and provide order-related updates.
To respond to your queries, complaints and support requests.
To send service messages, offers and product information (where permitted by law).
To improve our website, products, customer experience and marketing campaigns.
To comply with legal requirements, taxation and accounting obligations.

4. Cookies & Tracking

We may use cookies, pixels and similar technologies to understand website usage, remember your preferences and show relevant advertisements. You can control cookies through your browser settings, but disabling some cookies may affect website functionality.

5. Sharing of Information

Payment gateways and banks for secure transaction processing.
Courier and logistics partners for order delivery and tracking.
Technology, analytics and advertising partners who assist in running our website and campaigns.
Government authorities or law enforcement, where required by applicable law.

6. Data Security & Retention

We adopt reasonable technical and organisational measures to safeguard your data from loss, misuse or unauthorised access. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

Access, correct or update your personal information.
Withdraw consent for marketing communications at any time.
Request deletion or restriction of your data, where legally possible.

8. Contact Us

For questions about this Privacy Policy, contact:
Email: support@herbalmax.in
Support Number: 8878268888